Payment and Refund Policy
Last updated: 23 September 2026
Scope of the Policy and Covered Services
This Payment and Refund Policy applies to all purchases of courses, training modules, health education programmes and related digital resources offered through the storyrushly website. It covers commercial transactions for Course Health products and services targeted at consumers in Singapore. The policy explains how payments are processed, when contracts are formed, and the conditions under which refunds may be granted. It does not cover third-party services or external platforms linked from our site.
Prices, Currencies, Taxes and Additional Charges
All prices are displayed in Singapore Dollars (SGD) and include the prevailing Goods and Services Tax (GST) where applicable. Additional charges such as bank processing fees or currency conversion costs may apply if you pay from outside Singapore. We reserve the right to adjust prices for new enrolments, but existing confirmed bookings remain at the price agreed at the time of purchase.
Accepted Payment Methods, Authorisation and Security
We accept major credit and debit cards, PayNow, and other secure gateways commonly used in Singapore. Payment is authorised at the point of checkout. All transactions are encrypted using industry-standard security protocols. storyrushly does not store full card details. Authorisation holds may appear on your statement until the transaction is completed or released.
Order Confirmation and Contract Formation
Upon successful payment you will receive an email confirmation containing your order reference and access instructions. A binding contract is formed only when we send this confirmation. If payment fails or is declined, no contract is created and you will be notified immediately.
Cancellation Rights and Applicable Periods
Under Singapore consumer law you may cancel within seven calendar days of receiving confirmation for most digital courses, provided you have not accessed the majority of the content. Certain live workshops or time-sensitive sessions may have shorter or no cancellation windows. Promotional bundles and gift purchases are generally non-cancellable once accessed.
Refund Eligibility, Exclusions and Non-Refundable Items
Refunds are available only when the course content has not been substantially viewed or downloaded. Exclusions include completed modules, certificates already issued, subscription periods that have commenced, and any promotional or discounted offers marked as final. Physical materials shipped with courses are non-refundable once opened.
Step-by-Step Procedure to Request a Refund
To request a refund, email [email protected] with your order number, full name, and reason for the request. Include any relevant screenshots or details. Requests must be submitted within the applicable cancellation period. Our team will acknowledge receipt within two business days.
Inspection, Approval, Rejection and Notification
Each refund request is reviewed for eligibility based on access logs and purchase records. You will be notified of the decision by email within five business days. If approved, the refund amount will be stated clearly. Rejected requests will include an explanation and information on any remaining options.
Refund Method, Processing Time and Receipt of Funds
Approved refunds are issued to the original payment method. Processing typically takes five to ten business days, although bank processing may extend this to fourteen days for international cards. You will receive a confirmation email once the refund has been initiated.
Special Rules for Digital Content, Subscriptions and Promotional Offers
Digital course access begins immediately upon confirmation, limiting cancellation rights once substantial content is viewed. Subscriptions renew automatically unless cancelled at least seven days before the next billing date. Promotional offers and bundle discounts are excluded from standard refund provisions once the offer period ends.
Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud
If a payment fails you may retry with an alternative method. Duplicate charges will be investigated and refunded where verified. Chargebacks or suspected fraudulent activity will result in immediate account review and may lead to suspension of access pending resolution. We cooperate with banks and authorities in fraud investigations.
Mandatory Consumer Rights in Singapore
This policy does not exclude any rights you have under the Consumer Protection (Fair Trading) Act, the Sale of Goods Act or other applicable Singapore legislation. Where these laws provide greater protection, those rights prevail over the terms stated here.
Contact Route, Policy Changes and Last-Updated Date
For questions about this policy contact us via the form on our Contacts page or email [email protected]. We may update this policy from time to time; the current version will always be posted on this page with the last-updated date shown at the top. Continued use of the site after changes constitutes acceptance of the revised terms.